easybet Privacy Policy

easybet ("we," "us," or "our") is committed to protecting the privacy and personal data of all users of the easybet platform, including its website, mobile interface, games, and betting services (collectively, the "Platform"). This Privacy Policy describes how easybet collects, uses, stores, shares, and protects personal data in connection with your use of the Platform.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable PAGCOR data governance requirements. By registering for or using the easybet Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

This Privacy Policy should be read together with easybet's Terms & Conditions and Responsible Gaming Policy, which together govern your use of the Platform.

For the purposes of the Philippine Data Privacy Act of 2012, easybet is the personal information controller in respect of the personal data collected through the Platform. This means easybet determines the purposes and means of processing your personal data.

If you have any questions about how easybet handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer at: [email protected]

easybet collects the following categories of personal data from users of the Platform:

easybet does not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for identity verification or regulatory compliance, and only with your explicit consent where required.

easybet collects personal data through the following means:

• Direct interactions: Data you provide when registering an easybet account, completing identity verification (KYC), making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; payment confirmation data from payment processors such as GCash, Maya, BPI, BDO, and Metrobank; fraud prevention data from third-party risk management services.
• Regulatory sources: Information received from PAGCOR or other Philippine regulatory authorities in connection with our compliance obligations.

easybet uses your personal data for the following purposes:

• Account management: To register and maintain your easybet account, verify your identity, and manage your account settings and preferences.
• Service delivery: To provide access to easybet's games, sports betting, live casino, bingo, Dragon Gate, Keno, slot games, and all other Platform features.
• Payment processing: To process deposits and withdrawals in Philippine Peso (PHP) via your chosen payment method, and to maintain accurate financial records.
• Regulatory compliance: To comply with PAGCOR licensing requirements, Philippine anti-money laundering laws (AMLA), and other applicable legal obligations, including mandatory reporting.
• Identity verification: To verify that you meet the 21+ age requirement and to conduct KYC checks as required by law and PAGCOR guidelines.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account abuse, and other illegal or prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming activity and apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion where appropriate.
• Customer support: To respond to your queries, complaints, and support requests.
• Marketing and promotions: To send you relevant promotional offers and updates about easybet, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage patterns and improve the easybet Platform, its features, and user experience.

Under the Philippine Data Privacy Act of 2012, easybet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to provide the easybet Platform and its services as described in our Terms & Conditions.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act (AM LA), and the Data Privacy Act itself.
• Legitimate interests: Processing necessary for easybet's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — for example, for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

easybet does not sell, rent, or trade your personal data to any third party. We may share your personal data only in the following circumstances and only to the extent necessary:

• Payment processors: We share financial data with payment service providers such as GCash, Maya, BPI, BDO, and Metrobank solely to process your deposits and withdrawals.
• Identity verification providers: We share identity data with KYC and age verification service providers to fulfil our regulatory obligations under PAGCOR guidelines and Philippine law.
• Fraud prevention and risk management: We may share data with third-party fraud detection and risk management services to protect the integrity of the Platform and its users.
• Regulatory and legal authorities: We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts where required by Philippine law or a valid legal order.
• Service providers: We may share data with trusted third-party service providers who assist in operating the Platform (e.g., cloud hosting, analytics, customer support tools), under strict data processing agreements that prohibit them from using your data for any other purpose.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of easybet's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

All third parties with whom easybet shares personal data are required to handle that data in accordance with applicable Philippine data protection laws and easybet's data security standards.

easybet primarily stores and processes your personal data within the Philippines. In some cases, data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC platforms.

Where such transfers occur, easybet ensures that appropriate safeguards are in place to protect your personal data in accordance with the Philippine Data Privacy Act of 2012 and the standards set by the National Privacy Commission. These safeguards may include contractual data protection clauses, adequacy assessments, or other mechanisms recognised under Philippine law.

By using the easybet Platform, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Privacy Policy, subject to the safeguards described above.

easybet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account data: Retained for the duration of your active easybet account, and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLA record-keeping requirements.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine anti-money laundering regulations.
• Identity verification documents: Retained for the period required by PAGCOR KYC guidelines and applicable law, typically five (5) years from account closure.
• Communications data: Support communications and correspondence are retained for up to three (3) years from the date of the last interaction.
• Technical and usage data: Retained for up to two (2) years for security, fraud prevention, and platform improvement purposes.

When personal data is no longer required, easybet will securely delete or anonymise it in accordance with its data disposal procedures.

easybet uses cookies and similar tracking technologies (such as web beacons and local storage) on the Platform to enhance your experience and support Platform operations. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to personalise your easybet experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the Platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats on the Platform.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the easybet Platform. easybet does not use cookies to serve third-party advertising or to track your activity across unrelated websites.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by easybet:

• Right to be informed: The right to be told how your personal data is being collected and processed — which this Privacy Policy fulfils.
• Right of access: The right to request a copy of the personal data easybet holds about you, along with information about how it is being used.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to easybet's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another data controller, where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact easybet's Data Protection Officer at: [email protected]. easybet will respond to all valid data subject requests within thirty (30) days, as required by the Data Privacy Act.

The easybet Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine law and PAGCOR regulations governing online gambling. easybet does not knowingly collect personal data from individuals under the age of 21.

If easybet discovers or has reason to believe that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and report the matter to the appropriate regulatory authorities where required.

If you are a parent or guardian and believe that your child has registered on the easybet Platform, please contact us immediately at [email protected] so that we can take prompt action.

easybet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the easybet Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest, including financial information and identity documents, is encrypted using AES-256 or equivalent standards.
• Access controls: Access to personal data is restricted to easybet personnel and authorised service providers who have a legitimate need to access it. All access is logged and audited.
• Secure infrastructure: easybet's Platform is hosted on secure, regularly audited infrastructure with firewalls, intrusion detection systems, and regular vulnerability assessments.
• Staff training: All easybet personnel who handle personal data receive regular data protection and security training.
• Incident response: easybet maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, easybet will notify the National Privacy Commission and affected users in accordance with the Data Privacy Act's breach notification requirements.

While easybet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your easybet account credentials and for notifying us immediately of any suspected unauthorised access.

The easybet Platform may contain links to third-party websites or services — for example, payment provider portals. These third-party sites operate independently of easybet and are governed by their own privacy policies. easybet is not responsible for the privacy practices or content of any third-party website.

We encourage you to review the privacy policy of any third-party site you visit before providing any personal data. The inclusion of a link to a third-party site on the easybet Platform does not constitute an endorsement of that site or its privacy practices.

easybet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. The date of the most recent update is displayed at the top of this page.

When material changes are made to this Privacy Policy, easybet will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect, where reasonably practicable. We encourage you to review this Privacy Policy periodically to stay informed about how easybet protects your personal data.

Your continued use of the easybet Platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised policy.

If you have any questions, concerns, or complaints about this Privacy Policy or easybet's handling of your personal data, please contact our Data Protection Officer. Our team is available to assist players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City.

Data Protection Officer, easybet
Email: [email protected]

If you are not satisfied with easybet's response to your privacy concern, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC). The NPC is the government body responsible for administering and enforcing the Data Privacy Act of 2012 in the Philippines.